The challenge
Madinat Misr Development managed technology services across multiple vendors without centralised oversight, creating visibility gaps in SLA performance, cost control, and contractual compliance. Weak vendor governance limited the organization's ability to hold suppliers accountable or negotiate effectively.
The engagement
Bahgat Expert designed a centralised vendor contract management framework covering SLA/OLA performance monitoring, supplier risk scoring, and cost analytics. The engagement established governance structures and analytics dashboards enabling leadership to track vendor performance, identify compliance gaps, and optimise supplier relationships.
- IT vendor contract portfolio assessment
- SLA/OLA performance monitoring framework
- Vendor risk scoring model design
- Cost analytics and anomaly detection specification
- Governance framework and supplier management playbook
Outcome
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